Customer Survey


Customer Survey

"No Better Time Than The Present!"

It's an old phrase that offers wise words even today. The best time to give us feedback about your experience at Marty's Automotive is right now. Please take a minute or two, while the details of your appointment are still fresh in your mind and let our team know how you feel about your auto repair service. At Marty's Automotive we seek to provide remarkable customer service, and sharing even the smallest details about your service helps us improve.

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I was greeted and waited on promptly
I was treated courteously.
The recommended service / maintenance was clearly explained to me.
Auto Repair / Service
The Service was completed to my satisfaction.
The service was completed in the estimated time.
I was pleased with the condition of the vehicle when it was returned to me.
Overall Opinion
My overall experience was a good one.
I would recommend you to family/friends/Associates.
I would do service with you again.

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Reviews

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What an amazing example of customer service. My son’s car broke down on Sunday night in Aurora. Not knowing what to do, I called Marty’s to leave a message saying I was going to tow my car to his lot and leave the key in it and hopefully they could look at it in the morning. To my surprise, Luis answered. As he was working Sunday night. He saved me a tow by grabbing a battery and running it over to me putting it in my car and driving it to his garage. The next morning he investigated what was wrong, which turned out to be a broken belt, idler arm and pulley. He with my permission, went ahead and repaired it. The car was available for me Monday afternoon and it runs like brand new can’t say enough about their service.

, 01/16/2025

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Mary have always been very respectful i have never had any problem with taking my Vehicles there to get fixed

, 01/15/2025

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Brought my 02 SS Monte Carlo in cause my exhaust system dropped. And they rebuilt the whole thing within a day. Other shops told me would take 5 days to EVEN look at it but Mary at Marty's said bring it in when you can. These guys are no joke especially with older cars. Price was fair too to fix also and wasn't heart dropping like at Firestone. Thank you Mary And thank you guys at Marty's. Very very happy customer.

, 12/20/2024

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