CODE OF ETHICS


  • To perform high quality repair service at a fair and just price.
  • To have a sense of personal obligation to each customer.
  • To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
  • To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
  • To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
  • To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
  • To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
  • To notify the customer if appointments or completion promises cannot be kept.

Reviews

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I know enough about cars to say with confidence that Marty's Auto is the best most affordable quality shop around. Not only is the work great but their staff is fantastic. They will treat you like family and get your vehicle running better than ever. Please take it from a skeptic, this place is my mechanic for life!

, 02/15/2025

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What an amazing example of customer service. My son’s car broke down on Sunday night in Aurora. Not knowing what to do, I called Marty’s to leave a message saying I was going to tow my car to his lot and leave the key in it and hopefully they could look at it in the morning. To my surprise, Luis answered. As he was working Sunday night. He saved me a tow by grabbing a battery and running it over to me putting it in my car and driving it to his garage. The next morning he investigated what was wrong, which turned out to be a broken belt, idler arm and pulley. He with my permission, went ahead and repaired it. The car was available for me Monday afternoon and it runs like brand new can’t say enough about their service.

, 01/16/2025

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Mary have always been very respectful i have never had any problem with taking my Vehicles there to get fixed

, 01/15/2025

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Parts Master
Walker
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City of Aurora Illinois
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